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Blue can answer in WhatsApp groups you’ve brought into OnSite. It joins as a WhatsApp contact, so a WhatsApp group admin adds it in WhatsApp. Blue never joins a WhatsApp group automatically.

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Add Blue to a WhatsApp group

1

Start in OnSite

Open the WhatsApp chat’s info in OnSite and tap Add Blue. OnSite shows the steps under Add Blue on WhatsApp. On a computer, you’ll also see a Copy button for Blue’s number.
2

Save Blue's contact

Tap Save contact. Blue is saved to your phone as “OnSite Blue”.
3

Add Blue to the group

Tap Open WhatsApp, open the group and add OnSite Blue as a member. Only a WhatsApp group admin can do this, unless the group lets everyone add members.
4

Wait for Blue to join

OnSite shows Waiting for Blue in WhatsApp until Blue has joined. On a computer, click Check again. To cancel, tap Stop adding Blue.

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How Blue works in WhatsApp

  • Blue answers only when someone @mentions it or replies to it.
  • It uses only that WhatsApp group’s own messages.
  • Its replies don’t include links.
  • Chat admins can switch Suggest tasks and forms and the chat’s context on or off. The other switches don’t apply in WhatsApp groups.

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Remove Blue

Removing Blue in OnSite stops it answering. Its number stays in the WhatsApp group until a WhatsApp group admin removes it.